Help and Support
Support by Email
Sending an email to our ticketing system is the preferred method to get support for Nero. Please specify that you are using Nero in the subject and include as many details as possible of your problem.
Email us at firstname.lastname@example.org
Demos of Nero are offered on every second Tuesday, from 11 to 12PM by appointment.
You can schedule your request for a demo with a member from team Nero here
Feel free to include topics that you’d like us to cover during these intro sessions. We will do our best to accommodate your requests.
Nero Office Hours
Nero Office Hours occur on Wednesdays, from 3 to 4pm by appointment.
Office hours are a good place for more generalized questions about Nero, Jupyter, and Slurm. It’s also useful for more technically nuanced questions that may not be easily answered with our ticketing system. In office hours some problems can indeed be solved quickly or progress can be made so that you can then work self-sufficiently towards a solution on your own.
You can schedule your request for a demo or a consult with a member from team Nero here
Nero User Community on Slack.
Nero is present on the Stanford Slack Grid, and you’re more than welcome to join the following channels:
#nero-announce, for announcements related to Nero and its surrounding services,
#nero-users, as a place for Nero users to connect directly with each other. This is a great place for Nero users to share tips, good practices, tutorials or other info.
For more details about the SRCC Slack Workspace (srcc.slack.com), and instructions on how to join this workspace and its channels, please see https://srcc.stanford.edu/support.
Please note that while SRCC staff will monitor these channels, the official way to get support is still to email us at email@example.com.
Nero Tutorials on YouTube.
The Nero team is developing a series of short tutorials to help onboard users to Nero On-Premise and Nero GCP. Make sure to check out our Nero playlist.